BOBJOB MOTO
SHIPPING & DELIVERY POLICY
Effective Date: October 12th, 2026
Website: https://bobjobmoto.com
Business: Bobjob Moto Limited
Contact: info@bobjobmoto.com
1. General Information
Thank you for shopping with Bobjob Moto.
This Shipping & Delivery Policy ("Shipping Policy") outlines the terms governing the processing, shipment, and delivery of products purchased through bobjobmoto.com (the "Website").
Bobjob Moto Limited ("Bobjob Moto," "Company," "we," "us," or "our") is an Ohio-based business specializing in aftermarket motorcycle components, accessories, lighting systems, and related products.
We are committed to carefully packaging and shipping our products while providing customers with clear information regarding shipping charges, fulfillment schedules, and delivery expectations.
This Shipping Policy applies to all orders placed through our Website and should be read alongside our Terms & Conditions and Returns & Refunds Policy.
Nothing in this Shipping Policy limits any consumer rights or remedies that cannot legally be excluded.
2. Shipping Eligibility and Geographic Restrictions
Bobjob Moto currently ships exclusively to physical addresses within the 48 contiguous United States.
At this time, we do not offer shipping to:
Alaska or Hawaii.
U.S. territories or possessions.
International destinations.
USPS Post Office (PO) Boxes.
APO, FPO, or DPO military addresses.
Orders must include a valid residential or commercial street address within our supported shipping area.
Orders submitted with unsupported or invalid shipping addresses may be delayed or canceled.
If an order must be canceled because the destination falls outside our supported shipping area, any collected payment will be refunded to the original payment method.
Bobjob Moto may expand its shipping availability in the future. Any additional supported destinations will be reflected on the Website.
3. Order Processing and Fulfillment
Bobjob Moto generally processes and ships in-stock orders within 1–3 business days following successful payment authorization and order confirmation.
Business days are Monday through Friday, excluding U.S. federal holidays.
Orders placed on weekends or federal holidays will begin processing no earlier than the following business day.
Order processing includes:
Payment and order verification.
Product selection and inspection.
Verification of ordered quantities and components.
Protective packaging and labeling.
Preparation for carrier pickup or drop-off.
The stated processing timeframe represents the anticipated time required to prepare and physically transfer an order to the shipping carrier.
Processing time is separate from carrier transit time.
An order is considered shipped when the merchandise has been physically transferred to the carrier, not merely when a shipping label has been created.
Bobjob Moto makes reasonable efforts to fulfill all orders within the stated processing period.
If an unexpected circumstance prevents timely shipment, customers will be notified and provided with the applicable options described in Section 9.
4. Shipping Carrier and Available Services
Bobjob Moto currently uses United Parcel Service (UPS) as its primary domestic shipping carrier.
At initial launch, our standard shipping service is:
UPS Ground
Additional shipping services, including expedited delivery options such as UPS 2nd Day Air, may be introduced in the future.
Only shipping services displayed as available during checkout are offered for a particular order.
Bobjob Moto reserves the right to use a reasonably comparable shipping service when necessary, provided the substitution does not materially reduce the delivery service purchased by the customer without appropriate notice and agreement.
Customers will not be charged additional shipping fees after placing an order without their authorization.
5. Shipping Rates and Charges
Shipping charges are calculated automatically during checkout based on available carrier rates and relevant shipment information.
Factors influencing shipping charges may include:
Delivery destination.
Package weight.
Package dimensions.
Selected shipping service.
Applicable carrier surcharges.
The shipping charge displayed during checkout will be included in the order total before payment is submitted.
Customers are responsible for the disclosed shipping charges associated with their orders unless Bobjob Moto expressly offers a free-shipping promotion or another shipping arrangement.
Bobjob Moto may modify its shipping rates, carrier arrangements, or promotional shipping offers at any time. Such changes will not retroactively increase the agreed shipping charges for an accepted order without the customer's authorization.
6. Estimated Delivery Times
Carrier delivery estimates depend on the destination, selected service, and carrier operating conditions.
UPS Ground transit times vary by destination and will be determined by the carrier's available service estimates.
Any delivery estimate displayed during checkout or provided after shipment is separate from Bobjob Moto's standard 1–3 business-day processing period unless expressly stated otherwise.
Delivery estimates are not guaranteed unless a specific guaranteed delivery service is expressly offered and purchased.
Delivery may be affected by circumstances including:
Severe weather or natural disasters.
Carrier transportation disruptions.
Holiday shipping volumes.
Incorrect or incomplete delivery addresses.
Security restrictions or unexpected transportation conditions.
Other circumstances affecting carrier operations.
Bobjob Moto will assist customers with reasonable delivery inquiries and carrier investigations.
Any legally required remedies concerning shipment delays, lost merchandise, or undelivered orders remain available.
7. Order Tracking and Shipping Confirmation
Once an order has been prepared for shipment, customers will receive a shipping confirmation email containing available tracking information.
Tracking information may require additional time to become active after the shipping label is generated or the package is transferred to UPS.
Customers may use the provided tracking number to monitor their shipment directly through UPS.
Carrier tracking information is available at:
Customers are encouraged to monitor tracking updates and make appropriate arrangements to receive their packages.
If tracking information appears incorrect, remains inactive after a reasonable period, or indicates an unexpected delivery problem, customers should contact Bobjob Moto at info@bobjobmoto.com.
8. Inventory Availability and Stocked Merchandise
Bobjob Moto currently sells products from available inventory.
Product availability and quantities are managed through our online inventory system.
Although we make reasonable efforts to maintain accurate inventory records, occasional discrepancies may occur.
If an ordered product is unexpectedly unavailable, Bobjob Moto will contact the customer to explain the situation and offer an appropriate resolution, including cancellation and a refund for unavailable merchandise.
Bobjob Moto does not currently offer preorders or made-to-order purchases through its standard online checkout.
If preorders, backorders, or made-to-order merchandise are introduced in the future, they will be clearly identified and accompanied by separate fulfillment information before purchase.
9. Shipping Delays and Customer Notification
If Bobjob Moto determines that an order cannot be shipped within its stated processing timeframe, we will notify the customer within the timeframe required by applicable law.
Where required, the notice will provide:
An updated expected shipment date, if reasonably available.
An explanation of the delay where appropriate or legally required.
The option to accept the revised shipment schedule.
The option to cancel the delayed order and receive a full and prompt refund.
If a reliable revised shipment date cannot be provided, the customer will be informed accordingly and given the applicable cancellation and refund options.
Bobjob Moto will obtain customer consent to shipment delays when required by the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule and other applicable laws.
If a customer declines an applicable shipment delay, or if an order cannot be fulfilled, Bobjob Moto will cancel the affected order and issue the required refund.
10. Packaging and Shipment Protection
Bobjob Moto takes reasonable care to inspect, package, and protect merchandise before shipment.
Products may be packaged using protective inserts, cushioning materials, reinforced cartons, sealed packaging, or other materials appropriate to their size, weight, and characteristics.
To reduce the risk of transit damage, Bobjob Moto may use additional carrier-declared-value protection or third-party shipment insurance for selected orders based on their value or other relevant factors.
Any such coverage is obtained and administered in accordance with the applicable provider's terms.
Shipment protection arrangements do not eliminate or reduce Bobjob Moto's obligations to customers under applicable law.
Customers should inspect delivered merchandise and packaging as soon as reasonably practical after receipt.
11. Signature Confirmation for High-Value Orders
To provide additional protection for higher-value shipments, orders with a merchandise subtotal exceeding $1,000 USD, after discounts and excluding shipping charges and taxes, will be shipped using a carrier signature-required delivery service.
Customers placing qualifying orders should ensure that an authorized recipient is available to accept delivery or make other arrangements permitted by UPS.
If a delivery attempt is unsuccessful, UPS may attempt redelivery, hold the package at an authorized location, or return it to the sender in accordance with its applicable procedures.
Carrier-approved digital signature authorizations or alternative delivery arrangements may be available for certain shipments.
Orders with a merchandise subtotal of $1,000 or less will not ordinarily require signature confirmation unless otherwise required by applicable law or the selected carrier service.
If additional signature requirements become necessary for a particular shipment, Bobjob Moto will provide appropriate notice.
12. Lost, Missing, or Delayed Packages
If a package appears to be lost or has not arrived within a reasonable time following its expected delivery date, customers should contact Bobjob Moto at:
Please include the order number, tracking number if available, and a brief description of the issue.
Bobjob Moto will review the shipment information and, when appropriate, initiate an investigation with UPS.
Customers may be asked to provide reasonable information or assistance necessary to investigate the shipment.
If an order is confirmed lost in transit, Bobjob Moto will provide an appropriate resolution, which may include replacement merchandise or a refund, without additional shipping charges to the customer.
Any investigation will be conducted within a reasonable timeframe, and Bobjob Moto will not unreasonably delay legally required remedies while awaiting reimbursement from a carrier or insurer.
Packages Marked as Delivered
If UPS tracking indicates that a package has been delivered but the customer cannot locate it, we recommend:
Verifying the delivery address on the order.
Checking available delivery photographs, tracking details, or delivery notices.
Checking with household members, building personnel, or other authorized recipients.
Contacting Bobjob Moto if the package remains missing.
Bobjob Moto will review available delivery information and cooperate with the carrier as appropriate.
A carrier's delivered status will be considered during the investigation but will not automatically eliminate customer remedies otherwise available under applicable law.
Claims involving suspected theft, delivery errors, or other disputed circumstances will be evaluated individually using the available evidence.
13. Damaged Shipments
If merchandise arrives damaged, customers should contact Bobjob Moto as soon as reasonably possible after discovering the damage, preferably within five business days of delivery.
Customers should provide:
Their order number.
A description of the damage.
Photographs of the damaged product, when reasonably available.
Photographs of the shipping carton and packaging, when reasonably available.
Customers are requested to retain damaged merchandise and its original packaging until receiving further instructions, as these items may be needed for carrier inspection or claim processing.
Products suspected of being damaged or unsafe should not be installed or used.
Bobjob Moto will investigate reported transit damage and determine an appropriate resolution, which may include repair, replacement, or refund as applicable.
Where damage occurred during shipment and was not caused by the customer, Bobjob Moto will cover reasonable costs associated with an approved replacement or return.
The preferred five-business-day reporting period is intended to facilitate prompt investigation and does not eliminate legal rights or remedies for damage discovered or reported later.
14. Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing accurate, complete, and deliverable shipping information during checkout.
This includes the recipient's name, street address, apartment or suite number when applicable, city, state, and ZIP code.
If a customer identifies an address error before shipment, they should contact info@bobjobmoto.com immediately.
Bobjob Moto will make reasonable efforts to correct shipping information before the order is transferred to the carrier.
Once an order has shipped, address changes or delivery rerouting may be restricted or unavailable.
If an incorrect address supplied by the customer results in carrier address-correction charges, failed delivery, or return shipment expenses, the customer may be responsible for reasonable additional shipping costs directly attributable to the error, to the extent permitted by applicable law.
Bobjob Moto will not charge customers for address errors caused by Bobjob Moto.
15. Undeliverable and Returned Shipments
Packages may be returned to Bobjob Moto for reasons including:
Incorrect or incomplete delivery information.
Repeated unsuccessful delivery attempts.
Refusal of delivery.
Failure to retrieve merchandise from an authorized carrier holding location.
Carrier restrictions affecting the specified address.
If a shipment is returned as undeliverable, Bobjob Moto will contact the customer using the information associated with the order.
Customers may be offered the option to have the merchandise reshipped to a corrected, eligible address.
Additional shipping charges may apply when the unsuccessful delivery resulted from inaccurate information supplied by the customer or another circumstance within the customer's reasonable control.
If the delivery failure resulted from an error by Bobjob Moto, any necessary correction and reshipment will be arranged at no additional shipping cost to the customer.
If the customer does not respond or provide corrected delivery instructions within 14 calendar days after Bobjob Moto's notification, we may cancel the order and issue an appropriate refund in accordance with applicable law.
Reasonable shipping or return costs resulting from customer-provided errors may be deducted only where lawfully permitted and disclosed. No deduction will be made that conflicts with mandatory refund requirements.
16. Order Changes and Cancellations
Customers may request changes to or cancellation of an order at any time before the merchandise is physically transferred to the shipping carrier.
Requests should be submitted as soon as possible to:
Please include the order number and requested change.
Bobjob Moto will make reasonable efforts to accommodate changes to shipping addresses, product quantities, or ordered merchandise before shipment.
Any change affecting product pricing, taxes, or shipping charges will be communicated to the customer for approval as appropriate.
Once an order has been transferred to the carrier, it cannot ordinarily be canceled or modified through Bobjob Moto's standard order process.
Customers seeking to return an order after shipment should refer to our Returns & Refunds Policy.
This section does not restrict cancellation or refund rights arising under applicable law.
17. Returns and Refunds
Bobjob Moto offers eligible returns of unused and uninstalled merchandise within 14 calendar days following confirmed delivery, as described in our Returns & Refunds Policy.
Return eligibility, authorization requirements, return shipping responsibilities, and refund procedures are governed by that separate policy.
Installed or used products are not eligible for ordinary change-of-mind returns.
However, applicable rights concerning defective products, warranty claims, incorrectly supplied merchandise, or other legally protected circumstances remain available.
For complete details, please review our Returns & Refunds Policy available on the Website.
18. International Shipping
Bobjob Moto does not currently offer international shipping.
Orders requiring delivery outside the 48 contiguous United States are not accepted through our standard online checkout.
We may introduce international shipping services in the future, subject to applicable import requirements, customs regulations, shipping availability, and product-specific legal restrictions.
Any future international shipping terms will be disclosed before purchases become available for the affected destinations.
19. Changes to This Shipping Policy
Bobjob Moto may periodically update this Shipping Policy to reflect changes in shipping services, carriers, business operations, applicable laws, or other relevant circumstances.
Revisions will be published on the Website with an updated effective date.
Material changes will apply prospectively and will not retroactively alter the agreed shipping terms of previously accepted orders without customer consent where required by law.
20. Contact Information
For shipping questions, order status inquiries, delivery problems, or assistance with an existing order, please contact:
Bobjob Moto Limited
Website: https://bobjobmoto.com
Email: info@bobjobmoto.com
Business Location: Ohio, United States
Customer support inquiries should include the applicable order number whenever possible.
© 2026 Bobjob Moto Limited. All rights reserved.