BOBJOB MOTO

RETURNS & REFUNDS POLICY

Effective Date: October 12th, 2026

Website: https://bobjobmoto.com

Business: Bobjob Moto Limited

Customer Support: info@bobjobmoto.com

1. General Information

Thank you for shopping with Bobjob Moto.

This Returns & Refunds Policy ("Policy") outlines the conditions and procedures governing merchandise returns, exchanges, refunds, defective products, and warranty-related claims for purchases made through bobjobmoto.com (the "Website").

Bobjob Moto Limited ("Bobjob Moto," "Company," "we," "us," or "our") is committed to providing high-quality aftermarket motorcycle components and reasonable customer service throughout the purchasing and ownership experience.

Because our products include precision-manufactured components, mounting hardware, electrical assemblies, and motorcycle-specific accessories, certain restrictions apply to merchandise that has been installed, modified, or used.

Customers are encouraged to review all product descriptions, compatibility requirements, and installation information before purchasing.

This Policy should be read alongside our Terms & Conditions, Shipping & Delivery Policy, and applicable product-specific warranty information.

Nothing in this Policy excludes or limits consumer rights or remedies that cannot legally be waived.

2. Standard Return Eligibility

Bobjob Moto accepts eligible returns of unused and uninstalled merchandise within 14 calendar days following confirmed delivery.

To qualify for a standard return, merchandise must meet all of the following conditions:

The return request must be submitted within 14 calendar days following delivery.
The product must be unused and must not have been installed on a motorcycle or other equipment.
The product must remain in its original, undamaged condition.
All originally supplied hardware, accessories, wiring components, documentation, and other included items must be returned.
The product must not have been modified, disassembled, altered, or damaged through customer handling.
The customer must provide an order number or other reasonable proof of purchase.

Customers may carefully inspect merchandise after delivery to verify its appearance, contents, and general condition.

Inspection alone does not make an otherwise eligible product nonreturnable, provided the product remains unused, uninstalled, and undamaged.

Customers should retain the original packaging whenever possible. If the original packaging is unavailable, the customer must use appropriate protective packaging to prevent damage during return shipment.

Bobjob Moto does not charge restocking fees for eligible standard returns.

3. Nonreturnable Merchandise

The following merchandise is not eligible for standard change-of-mind returns:

Products that have been installed or used.
Products that have been modified, machined, drilled, cut, rewired, disassembled, or otherwise altered by the customer.
Products damaged through improper handling, installation, removal, or storage.
Products missing essential original components, hardware, or accessories.
Products returned outside the applicable return period without prior written authorization.
Merchandise purchased from an unauthorized third-party seller, for which the customer must contact the original seller regarding that seller's return arrangements.

These restrictions apply to ordinary returns based on buyer preference, ordering mistakes, or other nondefective circumstances.

They do not automatically disqualify a product from warranty service or eliminate applicable rights concerning manufacturing defects, shipping damage, incorrect merchandise, or other legally protected claims.

Bobjob Moto evaluates those situations separately under the applicable provisions of this Policy and our limited manufacturer's warranty.

4. Product Compatibility and Incorrect Purchases

Bobjob Moto publishes applicable motorcycle compatibility and fitment information within individual product listings.

Customers are responsible for reviewing this information and verifying that the selected product is appropriate for their motorcycle's year, make, model, and configuration.

Compatibility may be affected by aftermarket accessories, modified electrical systems, custom mounting arrangements, and other vehicle modifications.

Certain products may not have been tested on 2026 or newer motorcycle models, as indicated in the applicable product listings.

If a customer purchases an incompatible product or orders an incorrect component, the merchandise may be returned under our standard 14-day policy if it remains unused, uninstalled, and otherwise eligible.

Products that have already been installed are not eligible for ordinary returns solely because the customer selected an incorrect application or failed to verify compatibility.

However, if Bobjob Moto supplies incorrect compatibility information, sends merchandise different from what was ordered, or otherwise makes a material product representation that proves inaccurate, the customer may be entitled to an appropriate remedy regardless of the standard return restrictions.

Customers uncertain about compatibility should contact info@bobjobmoto.com before installation.

5. How to Request a Return

To request a return, customers must contact:

Email: info@bobjobmoto.com

Subject: Return Request – Order #[Order Number]

Please include:

Full name associated with the order.
Order number.
Product or products being returned.
Reason for the return.
Photographs, if relevant to the reason for the request.

Return requests for nondefective merchandise must be submitted within 14 calendar days after confirmed delivery.

Bobjob Moto will review the request and provide return instructions and an authorized return destination if the merchandise qualifies.

Customers should not ship merchandise to Bobjob Moto without first requesting return authorization.

An authorization confirms permission to send the product for return evaluation. Final refund eligibility remains subject to inspection and the conditions of this Policy.

Once authorization is issued, customers should ship their return within 14 calendar days unless Bobjob Moto provides different instructions in writing.

Bobjob Moto will not use delays in responding to a timely submitted return request to unfairly deprive a customer of return eligibility.

Unauthorized returns may require additional processing or may be returned to the sender when legally permissible.

6. Return Shipping Costs

For eligible returns of nondefective merchandise, the customer is responsible for the cost of shipping the merchandise back to Bobjob Moto.

Customers are encouraged to use a reputable carrier with tracking information and appropriate shipment protection.

Return merchandise must be packaged securely to minimize the possibility of damage during transit.

Bobjob Moto is not responsible for additional damage caused by inadequate packaging selected by the customer, except where applicable law provides otherwise.

If merchandise is being returned because of a confirmed manufacturing defect, an incorrect item supplied by Bobjob Moto, or another error attributable to Bobjob Moto, the Company will arrange or reimburse reasonable standard return shipping costs as appropriate.

Customers requesting reimbursement for approved return shipping expenses should retain the applicable shipping receipt.

Bobjob Moto will not require customers to purchase unnecessarily expensive shipping services or incur unreasonable expenses to obtain approved warranty service.

7. Return Inspection and Approval

Once returned merchandise is received, Bobjob Moto will inspect the product and its included components to determine compliance with the applicable return conditions.

The inspection may include verification of:

Product condition.
Signs of installation or use.
Physical damage or unauthorized modifications.
Presence of originally supplied hardware and accessories.
Completeness of packaged kits or assemblies.
Consistency with the approved return request.

If the merchandise meets the applicable return requirements, a refund will be approved and processed.

If a return does not qualify, Bobjob Moto will notify the customer of the reason and provide available options.

Where merchandise does not qualify for a standard return, the customer may arrange to have the product shipped back at the customer's expense, subject to applicable law.

Bobjob Moto will not impose undisclosed inspection, handling, or restocking fees.

If the customer's reported concern involves an alleged defect, the product will be evaluated under the applicable warranty or defective-product procedures rather than rejected solely because it was installed or used.

8. Refund Processing and Payment Method

Approved refunds will generally be initiated within five business days after Bobjob Moto receives and completes inspection of the eligible returned merchandise.

Refunds will ordinarily be issued to the original payment method used for the purchase.

Once a refund is initiated, the time required for the funds to appear in the customer's account depends on the payment processor, card issuer, or financial institution.

Bobjob Moto does not control additional processing time imposed by the customer's financial institution.

For standard nondefective returns:

The eligible merchandise purchase price will be refunded.
Applicable sales taxes will be refunded or adjusted as required by law.
Original outbound shipping charges are generally nonrefundable.
Customer-paid return shipping costs are not reimbursed.

If a refund results from defective merchandise, an incorrect shipment, an unfulfilled order, or another error attributable to Bobjob Moto, the refund will include additional amounts, such as applicable original shipping charges, where appropriate or legally required.

Refunds required by law will be processed within the applicable legal deadlines, regardless of the general timeframe stated above.

Bobjob Moto will not substitute mandatory cash or payment-method refunds with store credit without the customer's agreement, except where specifically permitted by law.

9. Damaged or Incorrect Merchandise

Customers should inspect delivered merchandise as soon as reasonably practical.

If a product arrives damaged, defective, or materially different from what was ordered, customers should contact Bobjob Moto promptly.

For shipping damage, notification within five business days of delivery is preferred to facilitate carrier investigations.

Please provide:

Order number.
Description of the issue.
Photographs of the product, when reasonably available.
Photographs of shipping packaging, when applicable and reasonably available.

Customers are encouraged to retain the shipping carton and protective packaging until the matter has been reviewed.

Products suspected of being damaged, defective, or unsafe must not be installed or operated until the issue has been evaluated and resolved.

Bobjob Moto will review the circumstances and provide an appropriate remedy, which may include replacement, repair, or refund.

When the problem is attributable to Bobjob Moto or transportation damage for which the Company is responsible, reasonable costs of an approved return or replacement shipment will be covered by Bobjob Moto.

The preferred reporting period does not eliminate otherwise applicable warranty rights or legal remedies.

10. Six-Month Limited Manufacturer's Warranty

Bobjob Moto provides a six-month limited manufacturer's warranty against defects in materials and workmanship for qualifying Bobjob Moto-branded products purchased directly through bobjobmoto.com.

The warranty applies to the original retail purchaser and begins on the date of confirmed delivery.

Warranty coverage is subject to the complete warranty terms published in our Terms & Conditions.

10.1 Covered Defects

The limited warranty covers qualifying defects in materials or workmanship arising from manufacturing or assembly under the product's disclosed intended conditions of use.

Depending on the product, covered defects may include manufacturing-related failures involving:

Machined or manufactured components.
Product assembly or workmanship.
Electrical components or wiring supplied by Bobjob Moto.
LED lighting systems and related supplied components.
Mounting components and hardware.
Protective finishes or coatings when the issue results from a qualifying manufacturing defect rather than ordinary wear or external damage.

Warranty coverage is determined by the nature and cause of the reported defect.

10.2 Warranty Remedies

If Bobjob Moto confirms a covered manufacturing defect during the warranty period, the Company will, at its discretion and subject to applicable law:

Repair the defective product or component.
Replace the defective product or component with an equivalent product or component.
Refund the product purchase price when repair or replacement is unavailable or cannot reasonably resolve the defect.

Approved warranty repairs or replacements will be provided without additional product charges.

Bobjob Moto will cover reasonable standard shipping expenses associated with approved warranty claims within its supported domestic shipping area.

The installation or prior use of a product does not automatically exclude a legitimate manufacturing defect from warranty coverage.

A defect discovered after installation will be evaluated according to the warranty terms and the available evidence.

10.3 Warranty Exclusions

The limited warranty does not cover damage, defects, or malfunctions to the extent caused by:

Improper installation or failure to follow supplied instructions.
Incorrect electrical connections, voltage, or polarity.
Use of incompatible aftermarket wiring harnesses, controllers, or other equipment.
Customer modifications or alterations that cause or contribute to the problem.
Improper disassembly or attempted repairs that cause or contribute to the problem.
Accidents, impacts, misuse, abuse, or improper maintenance.
Normal wear and tear.
Improper cleaning or exposure to incompatible chemicals.
Environmental or operating conditions outside the product's disclosed specifications.
Use outside the product's disclosed intended application.

Modification, disassembly, third-party repairs, or use of aftermarket equipment does not automatically void the entire warranty.

Any exclusion relating to such circumstances will be evaluated according to whether the relevant action or component caused or contributed to the reported defect, consistent with applicable law.

The warranty does not ordinarily cover third-party installation labor, removal costs, reinstallation costs, or motorcycle downtime, except where required by law.

10.4 Warranty Claims

Customers seeking warranty service should contact:

info@bobjobmoto.com

Subject: Warranty Claim – Order #[Order Number]

Please provide:

Order number or other proof of purchase.
Product name.
Description of the defect.
Approximate date the issue was discovered.
Photographs or video documenting the issue, when reasonably available.

Bobjob Moto may request additional information or inspection of the product before determining warranty eligibility.

Customers will be provided with return or inspection instructions when needed.

The complete warranty terms, including applicable legal rights and limitations, are provided in our Terms & Conditions.

11. Installed Products and Defective Merchandise

Products that have been installed or used are not eligible for ordinary change-of-mind returns.

This restriction applies to circumstances such as buyer preference, incorrect customer selection, or an incompatibility not resulting from an inaccurate representation by Bobjob Moto.

However, installed products that experience suspected manufacturing defects remain eligible for evaluation under the six-month limited manufacturer's warranty and any other applicable legal protections.

Depending on the nature of the defect, appropriate remedies may include repair, component replacement, full product replacement, or refund.

Bobjob Moto may determine that replacing an individual defective component is sufficient to restore proper operation without requiring replacement of an entire assembly.

Any such resolution must be appropriate to the circumstances and consistent with applicable law.

Customers must not continue using products that exhibit potentially unsafe behavior, including electrical overheating, intermittent lighting failure, insecure mounting, or other potentially hazardous conditions.

12. Product Kits, Bundles, and Multi-Component Assemblies

Certain Bobjob Moto products are sold as complete kits, assemblies, or discounted bundles containing multiple individual components.

For ordinary change-of-mind returns, a complete kit or bundle must generally be returned with all components originally supplied.

Partial returns of nondefective kits or discounted bundles are not accepted without prior written authorization from Bobjob Moto.

If a partial return is authorized, the applicable refund amount and any adjustment to a bundle discount will be clearly communicated to the customer before the return is completed.

A manufacturing defect affecting one component of a kit or assembly does not automatically require return of the entire kit.

Bobjob Moto may arrange repair or replacement of the affected component when that is an appropriate warranty remedy.

Missing, damaged, or incorrect components in a delivered kit should be reported to Bobjob Moto for evaluation and correction.

Nothing in this section limits legal remedies for defective, incomplete, or incorrectly supplied merchandise.

13. Exchanges

Bobjob Moto does not currently offer a separate automatic exchange process for nondefective merchandise.

Customers wishing to purchase a different product, finish, configuration, or component may request an eligible return under this Policy and place a new order through the Website.

All replacement purchases are subject to current pricing, inventory availability, and applicable shipping charges.

If an exchange or replacement is required because of a manufacturing defect or an error attributable to Bobjob Moto, the Company will provide an appropriate resolution without requiring the customer to place a new paid order.

14. Order Cancellations Before Shipment

Customers may request cancellation or modification of an order before the merchandise is physically transferred to the shipping carrier.

Cancellation requests should be sent promptly to:

info@bobjobmoto.com

Customers should include their order number and clearly state the requested change.

If an order is successfully canceled before shipment, the customer will receive a refund of the amount paid for the canceled order, including applicable shipping charges and taxes.

Once the merchandise has been transferred to the carrier, the order generally cannot be canceled through the standard pre-shipment cancellation process.

At that point, customers may request an eligible return after delivery in accordance with this Policy.

Applicable statutory cancellation and refund rights remain unaffected.

15. Unavailable Products and Fulfillment Delays

Bobjob Moto sells merchandise from available inventory and makes reasonable efforts to maintain accurate stock quantities.

If an item becomes unavailable after an order is placed, Bobjob Moto will notify the customer and offer an appropriate resolution.

Where an order cannot be shipped within the promised timeframe, Bobjob Moto will provide the notices, delay options, cancellation rights, and prompt refunds required by applicable law.

Customers will not be required to accept a substitute product or an indefinite shipping delay.

Where cancellation is required because Bobjob Moto cannot fulfill an order, the applicable refund will include the full amount paid for the unshipped merchandise and related charges as required by law.

16. Lost or Undelivered Shipments

Claims involving lost packages, missing deliveries, or shipments marked delivered but not received are governed primarily by our Shipping & Delivery Policy.

Customers experiencing delivery problems should contact Bobjob Moto with the relevant order and tracking information.

Bobjob Moto will review carrier records and investigate reported issues when appropriate.

Confirmed shipping losses for which Bobjob Moto is responsible will be resolved through replacement or an appropriate refund.

A carrier's tracking status does not automatically eliminate customer rights otherwise available under applicable law.

17. Refunds for Promotional Purchases

Returns involving products purchased with promotional discounts, coupon codes, or bundle pricing will be calculated using the actual discounted price attributable to the returned merchandise.

Customers will not receive a refund greater than the amount paid for the returned products.

If a partial return of a discounted bundle is authorized, Bobjob Moto will disclose any applicable adjustment to the bundle discount before the customer proceeds with the return.

Refunds will include applicable sales tax adjustments as required by law.

Promotional purchases are otherwise subject to the same return conditions unless a lawful and clearly disclosed product-specific promotion states different terms before purchase.

18. Additional Customer Responsibilities

Customers requesting returns or warranty service agree to provide accurate information concerning the merchandise and the circumstances of the request.

Customers are responsible for following reasonable return instructions and taking appropriate precautions when packaging products for return shipment.

Customers should not attempt to conceal product alterations, damage, or installation history when submitting a return request.

Bobjob Moto may deny a voluntary return that fails to satisfy the disclosed eligibility requirements.

Suspected fraudulent claims may be investigated using reasonable and lawful procedures.

Nothing in this section permits Bobjob Moto to deny valid warranty claims or legally protected remedies without appropriate consideration.

19. Consumer Rights and Applicable Law

This Policy is intended to comply with applicable federal and state consumer protection laws, including relevant provisions of Ohio law.

Bobjob Moto's voluntary 14-day return period does not replace or diminish rights that may arise from defective products, breach of warranty, inaccurate product descriptions, or other legally actionable circumstances.

The six-month limited manufacturer's warranty provides specific legal rights. Customers may have additional rights that vary by state.

Nothing in this Policy excludes or restricts implied warranties or legal remedies in a manner prohibited by applicable law.

If any provision of this Policy conflicts with mandatory consumer protection requirements, those requirements will control.

20. Changes to This Policy

Bobjob Moto may update this Returns & Refunds Policy periodically to reflect changes in business operations, product offerings, customer service procedures, or legal requirements.

Updated policies will be published on the Website with a revised effective date.

Material changes will apply prospectively and will not retroactively reduce the return or warranty rights applicable to completed purchases where prohibited by law.

21. Contact Information

For return requests, refund inquiries, warranty claims, or assistance with a purchase, please contact:

Bobjob Moto Limited